Shipping Locations

We currently ship within New Zealand only. Unfortunately, we do not offer international shipping at this time.

Shipping Rates & Options

We’re a local NZ business, and we know how important affordable shipping is.

That’s why we’ve kept it simple—just $8.50 nationwide. No hidden fees, no long waits—just fast, reliable shipping because we appreciate you!
Delivery Time: 3-7 business days.


Processing Time

All orders are processed within the next business day. Orders
placed on weekends or public holidays will be processed on the next business day.


Pick-Up Option

Prefer to pick up your order? No problem! Pick-up is available from our Auckland warehouse. Orders are usually ready within 24 hours, and you’ll receive a notification when your order is ready for collection.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your order using the link provided in the email.


Delivery Issues


Delayed Deliveries: While we strive to meet our delivery timeframes, delays can sometimes occur due to unforeseen circumstances.

Please allow extra time during peak periods such as holidays.


Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team within 7 days of the expected delivery date. We will assist in resolving the issue promptly.


Address Changes

Please ensure your shipping address is correct at the time of purchase. If you need to update your address,

contact us immediately at contact@alwaysomething.co.nz.
 Address changes may not be possible once the order has been processed.


Returns & Exchanges

For details on returns and exchanges, please refer to our Returns Policy.

Note that shipping fees are non-refundable unless the return is due to an error on our part.


Contact Us

If you have any questions about our shipping policy, please don’t hesitate to contact us:

Email: contact@alwaysomething.co.nz

Phone: +64 9415 9939

We appreciate your business and look forward to delivering fantastic products right to your doorstep.